Business Analyst, Business Analysis and BA are all terms that can be used to describe the same job. The term "business analysis" is often associated with software development projects where an individual will work on requirements gathering for new products or services. A business analyst may also perform other tasks such as process mapping,
Local Government Improvement We run our regular fortnightly Success Labs sessions for our users (sign up here). In a recent customer survey, the feedback we are getting most is that customers want to hear other customer stories. I was delighted to be sent a link to this excellent podcast with Paul Shepherd, Founder and CEO
Process mapping in healthcare: a systematic review It is so rare to come across a study of process mapping in healthcare (or any Public Sector specific reviews) let alone one so comprehensive as this study. In fact, the research shows there is currently no systematic review of the use of PM in healthcare practice.