Engage Process Modeler has been well supported with extensive training, online support, and manuals and there is always someone at the end of the end of the phone to help. To assist each review we have recruited a team of around 20 service redesign facilitators to lead and support workshops, produce process maps and provide challenge to thinking with the service areas. These facilitators have taken on the role alongside their day job and have been involved in workshops with teams outside of their area of expertise. The large majority of them have been trained on using the modeler and have been able to make use of it in and outside of the sessions.
The analysis of as-is and to-be process maps in the software helped identify where we had waste in our processes, excessive handoffs and the overall cost of delivering a service as well much more. It has given us more insight, data and knowledge of our processes and consequently how we can improve them for customers. The product provides a one stop shop for process mapping, analysis and improvement with lean principles.
Kat Neil – Bracknell Forest Council